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First check that you are using the same email address you used at checkout and that caps lock is off. If it still does not work, try resetting your password and, if needed, try another browser or device. If you still cannot access your account, contact us and we will help you check it from our side.

I cannot log into my account. What can I do?

On the site, click on the person icon at the top of the page. On the login screen, select the option to reset or forgot your password, then enter the email you used for your account. You will receive an email with a link to create a new password.

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I have problems at checkout. How can I make the purchase

First check that your billing details and shipping address match the information on your card or payment method. You can also try another browser, another device, or a different payment option. If the issue continues, contact us and include a screenshot or short description of the error so we can look into it.

I have problems at checkout. How can I make the purchase?

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Falko Tactical

Account and website

Your Account at Falko Tactical

How can I place an order?

Which payment methods do you accept?

Can I cancel or change my order?

Can I change my shipping address after ordering?

I ordered on Amazon. Can you help me here?

I did not receive an order confirmation. What should I do?

Do you offer veterans discounts?

Orders and Payments

Which countries do you ship to?

What are the shipping costs?

How long does delivery take?

How can I track my order?

My tracking is not updating. What now?

My order shows as delivered but I did not receive it?

My parcel arrived damaged. What should I do?

Shipping and Delivery

My product arrived damaged. How do you handle this?

My product failed after some time. Is it covered by warranty?

I bought on Amazon. How do I use the warranty?

What is your return policy?

How do I start a return?

Who pays for the return label?

When do I receive my refund?

Can I exchange an item?

Warranty Claims and Returns

Are the backpacks water resistant?

Is the backpack machine washable?

How can I avoid losing the belt straps?

Does the backpack have straps on the bottom for a sleeping bag?

How big is the front hook and loop area?

How much does the fifty liter backpack weigh?

How big is the 50 liter backpack?

Can a water bladder be installed in the backpack?

Can the backpack be used as carry on luggage on an airplane?

What type of zippers does the fifty liter backpack use?

What is the fabric denier of the backpack?

Do you provide belt extensions for the tactical backpack 50L?

Where are Falko Tactical products made?

Backpacks Information and Care

Which mat size should I pick for my workbench?

Are the mats safe with oils and solvents?

Do you have the Glock diagram mat for Gen3?

Do you make custom sizes for larger benches?

Can I cut the mat to a custom size?

The mat has a strong smell. What should I do?

Can I place a magnetic tray or small magnets on the mat?

Can I store the mat flat instead of in the tube?

Is the mat safe to use on wooden tables or delicate furniture?

Can I put a hot barrel directly on the mat?

Will the print fade or peel over time?

Does the mat stay flat after being stored in the tube?

Can I use the mat for different firearms than the one in the diagram?

Can I use this as a general workbench mat for other projects?

Can I wash the mat and how should I clean it?

Is the mat gasoline oil and chemical resistant?

What are the dimensions of the packaging tubes for the mats?

Gun cleaning mats Information and Care

Do you offer wholesale pricing?

Do you work with content creators?

Who do I contact for a partnership?

Wholesale and Collaborations

How do you handle my personal data?

How can I request an invoice with my business details?

How do I unsubscribe from your emails?

Privacy and Invoices