My product arrived damaged. How do you handle this

Please take clear photos of the damaged product and the packaging, then contact us with your order number. If the item is defective or damaged, we will arrange a replacement of the same item.

My product arrived damaged. How do you handle this?

My product failed after some time. Is it covered by warranty

Our limited lifetime warranty covers defects in materials or workmanship for the original owner, as long as the product was used as intended. It does not cover normal wear, misuse, or damage from external events. Send us your proof of purchase and photos, and we will evaluate whether the issue qualifies for repair or replacement.

My product failed after some time. Is it covered by warranty?

I bought on Amazon. How do I use the warranty

Purchases from the Falko Tactical official store on Amazon are covered by the same limited lifetime warranty. Keep your Amazon order number and contact us with details and photos of the issue. We will verify the order and handle your claim, then complete any replacements or refunds through Amazon so your order stays protected by Amazon policies.

I bought on Amazon. How do I use the warranty?

For items bought on our website we accept returns of products in original condition with proof of purchase within thirty days from the date of purchase.

What is your return policy?

Contact our support team or use the contact form with your order number, the email used at checkout, and a short description of the reason for return.

How do I start a return?

In most cases customers cover the cost of return shipping. Shipping fees are not refunded and if we provide a label its cost may be deducted from the refund, unless local law requires a different treatment.

Who pays for the return label?

Once we send you the return label, your refund is sent to your original payment method. Your bank or card provider may need a few extra days to post the credit.

When do I receive my refund?

We usually replace items only when they are defective or damaged. In other cases the simplest option is to return the product for a refund and place a new order for the item you prefer.

Can I exchange an item?

Fill the contact form, our team will get back to you within 24 hours.

Falko Tactical

How to handle damaged items, warranty claims, and returns.

Warranty claims and returns

Warranty Claims and Returns

How can I place an order?

Which payment methods do you accept?

Can I cancel or change my order?

Can I change my shipping address after ordering?

I ordered on Amazon. Can you help me here?

I did not receive an order confirmation. What should I do?

Do you offer veterans discounts?

Orders and Payments

Which countries do you ship to?

What are the shipping costs?

How long does delivery take?

How can I track my order?

My tracking is not updating. What now?

My order shows as delivered but I did not receive it?

My parcel arrived damaged. What should I do?

Shipping and Delivery

Are the backpacks water resistant?

Is the backpack machine washable?

How can I avoid losing the belt straps?

Does the backpack have straps on the bottom for a sleeping bag?

How big is the front hook and loop area?

How much does the fifty liter backpack weigh?

How big is the 50 liter backpack?

Can a water bladder be installed in the backpack?

Can the backpack be used as carry on luggage on an airplane?

What type of zippers does the fifty liter backpack use?

What is the fabric denier of the backpack?

Do you provide belt extensions for the tactical backpack 50L?

Where are Falko Tactical products made?

Backpacks Information and Care

Which mat size should I pick for my workbench?

Are the mats safe with oils and solvents?

Do you have the Glock diagram mat for Gen3?

Do you make custom sizes for larger benches?

Can I cut the mat to a custom size?

The mat has a strong smell. What should I do?

Can I place a magnetic tray or small magnets on the mat?

Can I store the mat flat instead of in the tube?

Is the mat safe to use on wooden tables or delicate furniture?

Can I put a hot barrel directly on the mat?

Will the print fade or peel over time?

Does the mat stay flat after being stored in the tube?

Can I use the mat for different firearms than the one in the diagram?

Can I use this as a general workbench mat for other projects?

Can I wash the mat and how should I clean it?

Is the mat gasoline oil and chemical resistant?

What are the dimensions of the packaging tubes for the mats?

Gun cleaning mats Information and Care

I cannot log into my account. What can I do?

How do I reset my password?

I have problems at checkout. How can I make the purchase?

Your Account at Falko Tactical

Do you offer wholesale pricing?

Do you work with content creators?

Who do I contact for a partnership?

Wholesale and Collaborations

How do you handle my personal data?

How can I request an invoice with my business details?

How do I unsubscribe from your emails?

Privacy and Invoices