We currently ship website orders mainly within the United States. For the most accurate information, enter your address at checkout. For other regions you can often order our products through your local Amazon website.

Which countries do you ship to?

Orders of thirty five dollars or more ship for free. For smaller orders, shipping is calculated at checkout before you pay.

What are the shipping costs?

Most orders deliver in about three to five business days once shipped within the United States.

How long does delivery take?

When your order ships, you receive an email with a tracking link, and you can also see tracking in your account on our website. For Amazon orders, you can track the shipment directly from your Amazon order page.

How can I track my order?

Tracking can take up to one business day to update after you receive the shipping email. If there are no updates for more than two business days, contact us with your order number so we can check with the carrier or arrange a solution.

My tracking is not updating. What now?

My order shows as delivered but I did not receive it

First, check around your home, mailbox, building, and with neighbors or family members who might have accepted the parcel. If you still cannot locate it, contact us with your order number and we will review the tracking with the carrier and help you with next steps.

My order shows as delivered but I did not receive it?

My parcel arrived damaged. What should I do

Please take clear photos of the box and the damage to the product, then contact us with your order number and the pictures. Our products are covered by a limited lifetime warranty, so we can arrange a replacement or refund according to your case.

My parcel arrived damaged. What should I do?

Fill the contact form, our team will get back to you within 24 hours.

Falko Tactical

Information about shipping areas, costs, delivery times, and tracking.

Shipping and delivery

Shipping and Delivery

How can I place an order?

Which payment methods do you accept?

Can I cancel or change my order?

Can I change my shipping address after ordering?

I ordered on Amazon. Can you help me here?

I did not receive an order confirmation. What should I do?

Do you offer veterans discounts?

Orders and Payments

My product arrived damaged. How do you handle this?

My product failed after some time. Is it covered by warranty?

I bought on Amazon. How do I use the warranty?

What is your return policy?

How do I start a return?

Who pays for the return label?

When do I receive my refund?

Can I exchange an item?

Warranty Claims and Returns

Are the backpacks water resistant?

Is the backpack machine washable?

How can I avoid losing the belt straps?

Does the backpack have straps on the bottom for a sleeping bag?

How big is the front hook and loop area?

How much does the fifty liter backpack weigh?

How big is the 50 liter backpack?

Can a water bladder be installed in the backpack?

Can the backpack be used as carry on luggage on an airplane?

What type of zippers does the fifty liter backpack use?

What is the fabric denier of the backpack?

Do you provide belt extensions for the tactical backpack 50L?

Where are Falko Tactical products made?

Backpacks Information and Care

Which mat size should I pick for my workbench?

Are the mats safe with oils and solvents?

Do you have the Glock diagram mat for Gen3?

Do you make custom sizes for larger benches?

Can I cut the mat to a custom size?

The mat has a strong smell. What should I do?

Can I place a magnetic tray or small magnets on the mat?

Can I store the mat flat instead of in the tube?

Is the mat safe to use on wooden tables or delicate furniture?

Can I put a hot barrel directly on the mat?

Will the print fade or peel over time?

Does the mat stay flat after being stored in the tube?

Can I use the mat for different firearms than the one in the diagram?

Can I use this as a general workbench mat for other projects?

Can I wash the mat and how should I clean it?

Is the mat gasoline oil and chemical resistant?

What are the dimensions of the packaging tubes for the mats?

Gun cleaning mats Information and Care

I cannot log into my account. What can I do?

How do I reset my password?

I have problems at checkout. How can I make the purchase?

Your Account at Falko Tactical

Do you offer wholesale pricing?

Do you work with content creators?

Who do I contact for a partnership?

Wholesale and Collaborations

How do you handle my personal data?

How can I request an invoice with my business details?

How do I unsubscribe from your emails?

Privacy and Invoices