We use your personal data mainly to process your orders, provide customer support, and send you updates if you choose to receive them. Details about what we collect, how we store it, and your rights are explained in our privacy policy.

How do you handle my personal data?

How can I request an invoice with my business details

If you need an invoice with your business name, tax number, or other details, place your order as usual, then reply to your order confirmation email or contact us through the form with your order number and full billing details. We will prepare and send the updated invoice to you.

How can I request an invoice with my business details?

At the bottom of any marketing email from us you will find an unsubscribe link. Click it and follow the steps to stop receiving promotional messages. If you prefer, you can also contact us and ask to have your email removed from our mailing list.

How do I unsubscribe from your emails?

Fill the contact form, our team will get back to you within 24 hours.

Falko Tactical

Legal and invoices

Privacy and Invoices

How can I place an order?

Which payment methods do you accept?

Can I cancel or change my order?

Can I change my shipping address after ordering?

I ordered on Amazon. Can you help me here?

I did not receive an order confirmation. What should I do?

Do you offer veterans discounts?

Orders and Payments

Which countries do you ship to?

What are the shipping costs?

How long does delivery take?

How can I track my order?

My tracking is not updating. What now?

My order shows as delivered but I did not receive it?

My parcel arrived damaged. What should I do?

Shipping and Delivery

My product arrived damaged. How do you handle this?

My product failed after some time. Is it covered by warranty?

I bought on Amazon. How do I use the warranty?

What is your return policy?

How do I start a return?

Who pays for the return label?

When do I receive my refund?

Can I exchange an item?

Warranty Claims and Returns

Are the backpacks water resistant?

Is the backpack machine washable?

How can I avoid losing the belt straps?

Does the backpack have straps on the bottom for a sleeping bag?

How big is the front hook and loop area?

How much does the fifty liter backpack weigh?

How big is the 50 liter backpack?

Can a water bladder be installed in the backpack?

Can the backpack be used as carry on luggage on an airplane?

What type of zippers does the fifty liter backpack use?

What is the fabric denier of the backpack?

Do you provide belt extensions for the tactical backpack 50L?

Where are Falko Tactical products made?

Backpacks Information and Care

Which mat size should I pick for my workbench?

Are the mats safe with oils and solvents?

Do you have the Glock diagram mat for Gen3?

Do you make custom sizes for larger benches?

Can I cut the mat to a custom size?

The mat has a strong smell. What should I do?

Can I place a magnetic tray or small magnets on the mat?

Can I store the mat flat instead of in the tube?

Is the mat safe to use on wooden tables or delicate furniture?

Can I put a hot barrel directly on the mat?

Will the print fade or peel over time?

Does the mat stay flat after being stored in the tube?

Can I use the mat for different firearms than the one in the diagram?

Can I use this as a general workbench mat for other projects?

Can I wash the mat and how should I clean it?

Is the mat gasoline oil and chemical resistant?

What are the dimensions of the packaging tubes for the mats?

Gun cleaning mats Information and Care

I cannot log into my account. What can I do?

How do I reset my password?

I have problems at checkout. How can I make the purchase?

Your Account at Falko Tactical

Do you offer wholesale pricing?

Do you work with content creators?

Who do I contact for a partnership?

Wholesale and Collaborations