You can order directly on our website by choosing your product, selecting the variant you want, then clicking add to cart and checkout. You can also buy from our Official Store on Amazon by placing an order from your Amazon account.

How can I place an order?

On our website we accept the main credit and debit cards and the payment options shown at checkout such as Apple Pay, Google Pay, Shop Pay, and Paypal. For orders placed on Amazon, all payments are processed securely through the Amazon system.

Which payment methods do you accept?

We can usually cancel or edit an order only while it is still being prepared. Contact us as soon as possible with your order number and we will check what is possible. If the parcel has already shipped, we will guide you through the return options instead.

Can I cancel or change my order?

Can I change my shipping address after ordering

For website orders, contact us immediately. If the order has not shipped yet, we will do our best to update the address. For Amazon orders, we cannot change the address inside the Amazon system. The safest option is to cancel the order from your Amazon account and place a new one with the correct address.

Can I change my shipping address after ordering?

I ordered on Amazon. Can you help me here

Yes, we can still help you. Please contact us at our support email or use the chat box. Include your Amazon order number and explain briefly your needs.

I ordered on Amazon. Can you help me here?

I did not receive an order confirmation. What should I do

First, wait a few minutes and check your spam or promotions folder. Make sure the email address you entered at checkout is correct. If you still do not see a confirmation, contact us with your name and, if possible, any order or transaction details so we can check whether your order went through.

I did not receive an order confirmation. What should I do?

Falko Tactical is proud to offer a discount to veterans as a token of appreciation for their service. As you proceed to check out your order, you will see the option to apply the veteran discount. Should you require further assistance, our customer s

Falko Tactical is proud to offer a discount to veterans as a token of appreciation for their service.As you proceed to check out your order, you will see the option to apply the veteran discount.&#xA0;Should you require further assistance, our customer support is available to help you with your order.

Do you offer veterans discounts?

Fill the contact form, our team will get back to you within 24 hours.

Falko Tactical

Questions about placing orders, payments, and order confirmations.

Orders and payments

Orders and Payments

Which countries do you ship to?

What are the shipping costs?

How long does delivery take?

How can I track my order?

My tracking is not updating. What now?

My order shows as delivered but I did not receive it?

My parcel arrived damaged. What should I do?

Shipping and Delivery

My product arrived damaged. How do you handle this?

My product failed after some time. Is it covered by warranty?

I bought on Amazon. How do I use the warranty?

What is your return policy?

How do I start a return?

Who pays for the return label?

When do I receive my refund?

Can I exchange an item?

Warranty Claims and Returns

Are the backpacks water resistant?

Is the backpack machine washable?

How can I avoid losing the belt straps?

Does the backpack have straps on the bottom for a sleeping bag?

How big is the front hook and loop area?

How much does the fifty liter backpack weigh?

How big is the 50 liter backpack?

Can a water bladder be installed in the backpack?

Can the backpack be used as carry on luggage on an airplane?

What type of zippers does the fifty liter backpack use?

What is the fabric denier of the backpack?

Do you provide belt extensions for the tactical backpack 50L?

Where are Falko Tactical products made?

Backpacks Information and Care

Which mat size should I pick for my workbench?

Are the mats safe with oils and solvents?

Do you have the Glock diagram mat for Gen3?

Do you make custom sizes for larger benches?

Can I cut the mat to a custom size?

The mat has a strong smell. What should I do?

Can I place a magnetic tray or small magnets on the mat?

Can I store the mat flat instead of in the tube?

Is the mat safe to use on wooden tables or delicate furniture?

Can I put a hot barrel directly on the mat?

Will the print fade or peel over time?

Does the mat stay flat after being stored in the tube?

Can I use the mat for different firearms than the one in the diagram?

Can I use this as a general workbench mat for other projects?

Can I wash the mat and how should I clean it?

Is the mat gasoline oil and chemical resistant?

What are the dimensions of the packaging tubes for the mats?

Gun cleaning mats Information and Care

I cannot log into my account. What can I do?

How do I reset my password?

I have problems at checkout. How can I make the purchase?

Your Account at Falko Tactical

Do you offer wholesale pricing?

Do you work with content creators?

Who do I contact for a partnership?

Wholesale and Collaborations

How do you handle my personal data?

How can I request an invoice with my business details?

How do I unsubscribe from your emails?

Privacy and Invoices